Anna Kovova.

A short talk on the phone in English is something like an exam listening. Only here you need to answer! And if in a conversation face to face, a smile, a language of gestures, then you do not have to count on them. But at your service standard "telephone" phrases!

To learn how to talk in English, it is not necessary to finish the English courses: it is enough to learn the necessary phrases "corrosive" and persecute a little with a friend or colleague. Baister!

Start

Of course, you can see: "Hello, This Is Anna". But further options are possible. If you call someone home, you can say:

Do you need an extension number? Then it is appropriate to say:

When you take off the phone, and the calling did not introduce myself, it makes sense to clarify his name:

We continue the conversation!

Finding out that they call you, answer:

The first three options are quite appropriate for the business situation, but the latter is more suitable for friendly communication or if you talk with someone knowingly young. In fact, all the above expressions mean "Wait!", But it requires to do without the word "Wait".

If you are connected to an additional number, you usually say something like "Connecting Your Call ..." ("Connect Your Call"), "Please Hold, I'll Transfer You" ("Wait, I will translate you") or laconic "Hello, Please Hold!" ("Hello, be kind, wait").

How to leave or accept a message?

In a situation where the right person is not on the spot, you hear (or say): "He's Not Here at the Moment. Would You Like to Leave a Message? " ("There is no it now. To convey something?")

If you are not offered to leave a message, throw this idea for yourself: "May I Leave a Message?" (This is a request: "Can I leave a message?").

Make sure that you have not forgotten about your phone number (this is called "Call Back Number"):

If you dictate the number, and there is nothing to write, it is enough to say: "Hold on, Let Me Grab A Pen and a Piece of Paper." ("Wait, I'll take a handle and paper"). And armed with writing tools, ask to repeat: "What's Your Number Again?" ("Well, what number did you call?")

Experience a person that tell everything he told you:

However, it is possible that the calling does not want to leave a message:

And if it is not clear?

It is convenient to refer to extraneous noise or communication quality. However, sometimes it is better to simply admit that it is not good enough to understand the speaker - he will meet.

Forgive!

Okay. Take Care. Bye.

Thank you. Goodbye.

And also before calling, it is useful to record everything about what was going to say. If the conversation is responsible, it does not interfere even to draw an estimated scenario.

"Dictuct by letters: ..."

Alas, sometimes the quality of telephone communication is unimportant. In Russian, we usually come out of the situation, the dictation of the incomprehensible word according to the letters; At the same time, we use Russian names (URA: Ulyana, Raisa, Anna, etc.).

In the English language, it is customary to use the following well-known words:

• Dance Names: Foxtrot, Tango
• Names of Shakespeare Characters: Romeo & Juliet
• Male names: Charlie, Mike, Oscar, Victor
• City names: Lima, Quebec

A business conversation on the phone in English is one of the most difficult tasks that international companies have to be performed. The point is here in the language barrier, and in fear, do not understand the interlocutor. Therefore, we will tell you which phrases can be used in the phone dialogue in English in different cases, and give general advice on how to communicate with the phone with native speakers to understand everything and be understood.

We wrote a simple phrasebook for travelers, in which you will find dialogues, phrases and dictionary according to the most necessary topics. Go on the journey along with the main character and pull your English. You can download the book for free.

Useful phrases to conduct a conversation by phone

Greeting

The theater begins with hangers, and a telephone conversation in English - with greeting. In addition to the usual Good Morning / Afternoon / Evening, you need to introduce yourself. According to the rules of etiquette, you need to immediately inform the interlocutor who worries him. At the same time, it is advisable to call not only your full name, but also the firm you imagine.

Welcoming phrases in English by phone:

And after a person responds with a greeting, be sure to ask a simple, but very important question:

In the event that a person is busy, immediately specify when you can talk to him. Take the following phrases:

It can happen and so that you get the wrong number. In this case, you can take advantage of the following phrases:

How to answer greeting

And now imagine the opposite situation - you called and introduced themselves. How to answer the interlocutor?

First, be sure to say along with the usual words of Good Morning / Afternoon / Evening, then, depending on your position and specifics of cooperation with foreign partners and customers, you can use such phrases for talking on the phone in English:

At the moment you are busy? Politely ask a person to call you later.

Man made a wrong number? Tell him about it with one of the following phrases.

There are situations where a person is not mistaken by a number, but his call you is unpleasant, for example, in case he implicitly offers you unnecessary products or services. How politely answer an unwanted call?

How to clarify information about the caller

Imagine that you called, but did not introduce themselves. In this case, you need to avoid pauses in a conversation and immediately clarify who calls and for what purpose. In this situation, use the following phrases:

How to ask to connect you with the right person

You call the firm, but get to the secretary or the general phone of the Big Department. In this case, you need to ask an employee to call for the phone you need. You can also ask to connect you with an internal telephone of a particular employee. Use such phrases:

How to ask to wait connections with the right person

And again the reverse situation - they call your company, and you understand that another employee needs the interlocutor. In this case, you need to ask a person not to hang the tube and wait for the connection. In a conversation on the phone in English, these phrases are used depending on the specifics of your activity:

What to do if the connection is bad

Interference on the line is the main phobia of any person who needs to keep a dialogue on the phone in English. However, do not lose, a few simple phrases will help you cope with this situation. These phrases will help you upon the occurrence of technical problems:

Sometimes not a bad connection, and the call on another line prevents you from talking. If the call on the second line is more important than the call on the first, you can apologize to the interlocutor and ask him to enter your position. Take advantage of such phrases:

How to appoint a meeting

If you call a person to assign a meeting with it, use the phrase patterns below. They sound politely and help you quickly agree with the interlocutor. Use the following phrases to assign a meeting:

How to politely kill a person

When telephone conversation with a foreign partner or client, it is better not to interrupt the interlocutor, but there are cases when necessary. This can be done politely with such phrases:

And even more such phrases you will find in the article "How to master the interlocutor? DEALING WITH INTERRUPTIONS.

How to ask to convey to the person you called

Did you call my foreign partners, but the person you need is not in place? Ask to inform him about your call and do not forget to leave your contact details. Politely ask for a call in the following ways:

If you are more convenient to call a person himself, tell me the following:

How to accept a message for someone

Did you get a call and asked to convey a colleague tube, and it is not in place or is he busy? In this case, you need to politely report that a person cannot approach the phone, and suggest leave a message. At the same time, do not forget to clarify the name of the caller, as well as its contact phone number. Learn such phrases:

You can also ask the interlocutor to call back with the help of such phrases for conversation by phone in English:

How to leave a message on the answering machine

If you only got through to the answering machine, do not rush to hang the phone. Leave a message so that the person can call you as soon as it is free. You can leave such a simple message:

What is the message to write for your answering machine

You should not neglect the answering machine function in your own phone, because this option will allow you not to miss a single important call. Highlight 5 minutes and write down the simple text for the caller. The text may look like this.

Parting

Have you successfully talked on the phone, decided all the questions? Then it's time to say goodbye, and it should also be done correctly: without sublimation and politely. You can say goodbye to the interlocutor:

And to see and hear what a telephone conversation looks like in English in practice, we recommend to see the following video:

Successful talk on the phone in English: General Tips

1. Write a conversation plan in advance

If you are going to call abroad to your partner or client, your task is simplified, because you can think in advance what you will talk about what words and phrases to use. Do not be lazy to write on paper a brief plan of your conversation, so you will kill not even two, and three hares: study the phrases during their writing, make up the most accurate and full conversation plan and save your nerves, because during the conversation you will know What and when to talk.

2. Try to take a dialogue

To sound confident, try to speak a dialogue several times in front of the mirror or by phone with a friend. So you will quickly remember phrases, and during the conversation you will not have to check with your plan.

And if you learn the online language, try to work with your teacher without a camera. It will be a complete imitation of a telephone conversation. Try playing a dialogue with the teacher using your plan. If you practice at least several times in this way, then when communicating, you will be easier to understand the person on the other end of the wire.

3. Do not worry

The excitement affects understanding the same as a bad connection: if you listen to the interference (or inner voice that says you will not understand anything), they will disturb you, and if you do not pay attention to them, you can understand the interlocutor . The calmer you treat the dialogue on the phone in English, the easier it will be to you, and a person at the other end of the wire.

4. Adhere to the formal style of communication

The formal style of communication is different from the usual conversational. We communicate politely with business partners, avoid slang, words cuts, etc. More details about the features of the formal style of English can be read.

5. Be the most polite

The concept of "politeness" in our country and abroad is quite quite strong. Pay attention to the phrase templates offered by us: in almost each of each of them there is a "Could You Please" design, in each sentence there is a word "Please". And translated into Russian, the word "please" does not always logically fit into the phrase. It sounds like obsessive politeness. In proposals in English, it is necessary to use such words as "please" and "Thank You", otherwise you may seem coordinated to the interlocutor.

6. Keep your electronic dictionary at hand

You can not understand some word that plays an important role in the speech of your partner? Ask the interlocutor to pronounce this word spelled and find in the dictionary. All words from the dictionary of English to learn is impossible, so your partner normally reaches the request to repeat the word. So before each business conversation on the telephone in English, turn on the computer and open one of the electronic dictionaries.

7. Ask to repeat what they did not understand

Remember, even when we conduct a telephone conversation in Russian, sometimes we do not understand the interlocutor or can not hear any words due to bad connection. In this case, we welcome the interlocutor to repeat said. What prevents us from entering the same when talking on the phone in English? Your partner or customer understands that you are talking in a non-standard, so calmly react to the request to repeat any phrase.

8. Develop the skill of the audience

The more often you will listen to a foreign speech, the faster it will be accustomed to it and begin to understand (if at the same time you will also study grammar and new words). Therefore, listen to podcasts and audiobooks, watch videos and news in English. And to test your understanding of the language for rumor and at the same time listen to samples of dialogues on the phone in English can be on SIMPLE English. Select one of the dialogs, turn on the audio recording and try to insert missing words into the exercise. And also read our articles "" and "".

9. Work on pronunciation and intonation

Take care not only about yourself, but also about your interlocutor. Try to speak clearly, do not rush, utter words and sounds. Furious speech is good in the usual conversation, but not in the phone dialogue with business partners. It will be perfect if you try to adjust the tempo of the speech of your interlocutor, in which case you will be with him "on the same wave." If you know that your pronunciation is non-ideal and may not understand you, speak an average pace. The measured speech rate will allow you to your interlocutor to understand you and give your words a confident sound. Be sure to read the article "". Watch out for intonation: Speak confidently, but in a calm friendly tone.

10. Learn useful phrases for communication

Those phrases that we presented in the article are excellent "blanks" for your speech. They are best to learn by heart, so that when the call does not pick up words, but to speak already familiar with templates.

11. Read examples of English dialogs by phone.

To see how "work" by you the phrases in a natural conversation, examine examples of telephone conversations, for example on the official website of the BBC company. On the resource pages you will see several examples of phone dialogues on different topics and pass the test for the knowledge of the "phone" vocabulary.

12. Explore professional vocabulary

To leave about yourself a positive impression after a conversation, learn not only the phrases we presented by us, but also a professional vocabulary of their field of activity. Understanding between you and the interlocutor will arise when you start in the same language and in the literal, and in the figurative sense.

Full list of phrases for download

We have compiled a document for you, which will facilitate you keeping a dialogue by phone. You can download it by reference below.

(* .pdf, 292 KB)

Now you know how to successfully talk on the phone in English. Exercise, teach the phrases proposed by us in English for the dialogue on the phone and improve your pronunciation, then the interlocutor will understand you, and you are him. We wish successful telephone talks!

And if you want to thoroughly explore the business English with a competent teacher, we suggest practicing on. Our teachers will help you to master the business style in communicating in English, will teach to understand the question of the interlocutor and say so that you understand.

Hello everyone! We continue to talk!

Talking on the phone in English can be a big stress. We often have to solve various questions on the phone, be it a meeting with a friend or booking a table in a restaurant. The following examples of the dialogs will help prepare.

• On the example of this dialogue, you can learn take a call in English.

• In this telephone conversation, a young man asks his colleague phone common acquaintance.

• This dialogue provides an example of a more formal telephone. conversation between secretary and visitor.

• Dialogue between two girlfriends.

• This conversation occurs between two classmates.

• An example of how related room in hotel by phone.

• So it is possible book a table in the restaurant in English.

After studying the examples of these dialogues, you will independently be explained by phone in English, both in business and in informal communication.

Many have to lead workers telephone negotiations in English. For some business conversation on the phone in english - a simple thing, but still for many talk by phone in English - This is stress, especially until it is in the habit and did not become a routine.

Today we will talk about how to build a dialogue on the phone correctly, we will pay attention to special vocabulary, we argue with useful phrases for conversation on the phone in English.

Let's start, perhaps, with vocabulary, which you need to know in order to feel more confident in the conversation.

Vocabulary for telephone conversations.

Types of phone calls:

Useful nouns:

Useful verbs and expressions

We turn directly to a conversation by phone in English.

We answer the call.

Responding to a call in English, you must inform the subscriber where he got through and say hello. Examples of phrases:

• H.COMPANY,good.morning. - Company X, good morning.
• Green "S Office, CAN I Help You? - Mr. Green's office, what can I help?
• Sale Department Speaking. - Sales department in touch.
• John Green Speaking. / This is john smith. - John Green at the phone.
• John.Green.here. - John Green at the phone. (informal option)

If you call anyone, in response to a greeting you need to introduce yourself and clarify the purpose of your call. This can be done as follows.

• Good Morning, Greg Smith Speaking. I "D Like to Speak to Mr. Brown, Please. - Good morning, Greg Smith says. I would like to talk to Mr. Brown.
• Could.you.put.me.through.to.Mr.Brown.please.? - Could you connect me with Mr. Brown, please?
• I 'd.like.to.sPEAK.to.Mr.Brown.aboutdeliveries,please.. - I would like to talk to Mr. Brown about deliveries, please.
• I am (Just) Calling to Inform You ... - I (just) call to let you ...

Imagine this situation, you raised the phone, but the person who needs a caller is temporarily absent. In the grounds you can use phrases:

• Green Has Stepped Away From His Desk for a Moment. I Expect Him Back Very Shortly. - Mr. Smith just released for a minute. He will come back soon.
• He is not in at the moment. - At the moment it is not.
• He is not in just now. - At the moment it is not.
• He Is Out Of The Office At The Moment. - He came out of the office at the moment.
• HE HAS LEFT FOR THE DAY. - He left the city on the day.
• I "m afraid he is out / away / off at the moment. CAN I TAKE A Message? - I'm afraid that at the moment it is not. What shall I tell to him?
• May I Take a Message? - Can I accept a message?
• Would You Like to Leave a Message? - Would you like to leave information for him?
• May.I.havehimcallyou?- Tell him back to you?
• I 'lLtELLhimyou.called. - I will tell him that you called.
• I'll Have Him To Phone You. - I will tell him to call you back.
• I'll Give Him Your Message AS Soon As He Gets Back. - I will give him your message as soon as it returns back.
• I'll Ask Him to Give You a Call. - I will ask him to call you back.

If you did not understand anything during the conversation - do not hesitate to ask. This can be done using the following phrases.

• I'm sorry. I.didn 't.get.theirname (number). - Sorry, I did not hear the name (phone number).
• Wouldyou.repeat.that.number,please? - Could you repeat the phone number?
• Wouldyou.spellthat.formeplease? - Could you say it by letters?
• DID YOU SAY ...? - You said...?
• Let Me Repeat to Make Sure I Understand What You Said. - Let me repeat to make sure that I understood you correctly.
• I WANT TO BE SURE THAT I Have This Right. - I want to make sure that you understood you right.
• I "d.like.to.bE.surethat.I.understand. - I would like to make sure that I understood you.
• That's ... (Repeat Number or Spelling The Name), ISN't IT? - This is ... (Repeat number or surname), isn't it?

If during the conversation, you need to be distracted for a while - use the following phrases:

• Hold on Just A Moment, Please. - Wait a minute at the phone.
• I.haveanother.call;wILLyou.hold.oN,please? - I call me on another phone, could you wait a minute?
• Hold.oN;I 'lLbE.with.you.iN.a.moment. - Wait from the phone, please, I will soon come back to the phone.
• Please Hold On While I Get That Formation. Thank You for Waiting. - Please wait until I get information. Thanks for waiting.

If you need to appoint a meeting on the phone, you can say the following.

• I "M Phoning to Arrange A Meeting. - I call to arrange a meeting.
• I'd like to see Mr. Jones. IS.he.free.oN.Monday.? - I would like to meet with Mr. Jones he is free on Monday?
• How About 2 O "Clock? - How about 2 hours?
• Is He COMING THERE SOON? - He will come back soon?
• Are You MEETING THE CLIENTS TOMORROW? - Do you meet with customers tomorrow?
• Could.you.manage.Monday? - Do you succeed on Monday?
• What about tuesday? - How about Tuesday?
• Shall WE Say Two O "Clock?- Say, at 2 o'clock in the afternoon?
• I'm sorry, I "M Out All Day. - Sorry, I will not be in place all day.
• Tuesday Would be Fine. - Tuesday suits me

How to finish talking by phone in English? All simple!

• Thank You for Calling, Mr. Green. I'm Glad I Was Able to Help. - Thanks for the call, Mr. Green. I was glad to help you.
• You "re.welcomesIR.Goodbye. - Please, sir. Bye.
• I Look Forward to Seeing You. - Looking forward to our meeting.

Telephone conversation in English. Examples of dialogs.

Dialogue by phone 1.

RECEPTIONIST 1: Cassat COMPANY. CAN I HELP YOU?

Patrick: Yes, I Would Like to Speak to Mr. Green Please.

RECEPTIONIST 1: Do You Have An Extension for Him?

Patrick: No, I don "T, But i know He is in the Delivery Department.

Receptionist 1: Hold ON, Please. I "LL RING THAT DEPARTMENT.

Patrick: Thank You.

RECEPTIONIST 2: Delivery Department, Miss Elliot.

Patrick: Mr. Green, Please.

RECEPTIONIST 2: Mr. Green Is On The Other Line At The Moment. May I Tell Him Who WHO "S Calling?

Patrick: This Is Patrick Brown. MRS. PRIESLEY SUGGESTED THAT I CALL HIM.

Receptionist 2: Will You Hold On or Would You Like to Leave a Message?

Patrick: I "LL HOLD ON, THANK YOU.

Mr. Green: Mr. Green Speaking; CAN I HELP YOU?

Patrick: Yes, My Name IS Patrick Brown. A Mutual Friend of Ours, Susan Priesley, Referred Me to You. I am Interested in Changing Careers, And She Thought You Would Be a Valuable Source Of Information for Me.

Mr. Green: MRS. Priesley, of Course. How Can I Help You?

Patrick: I Would Like Very Much To Come Up and Speak With You. Would you be Willing to Give Me a Few Minutes of Your Time?

Mr. Green: Well, My Schedule Is a Little Tight. Were Were You Thinking Of Meeting?

Patrick: Whenever IT Is Convenient for You.

Mr. Green: Well, Can You make it after Five O'Clock Some Day Next Week?

Patrick: Yes, I CAN.

Mr. Green: Fine, Then How Is 5:15, Wednesday, AT My Office?

Patrick: Next Wednesday at 5:15 is Fine. Thank You Very Much, Mr. Green.

Mr. Green: You "Re Welcome. Hold ON - My Secretary Will Give You Directions.

Patrick: Thank You. See you wednesday.

Dialogue by phone 2.

Switchboard: Company X. CAN I HELP YOU?

Phillip: Could I Speak to Mr. BROWN, PLEASE?

Secretary: Just A Moment, Please. . . . I "m afraid his line" s engaged.

Phillip: I "LL HOLD, (Music)

Switchboard: Sorry to Keep You Waiting, (Music)

SECRETARY: Mr. Brown "S Office.

Phillip: Can I Speak to Mr. BROWN, PLEASE? This is Phillip Morris from Haxter Computers.

Secretary: I "M afraid he" S in a meeting. CAN I Take a Message?

Phillip: YES. Could You Ask Him to Call Me Back. My Name IS Phil Morris is M-O-R-R-I-S. My Number IS 308 2017 And My Extension IS 462.

SECRETARY: Phil Morris. 308-2170 Extension 462.

Phillip: NO, 2017, not 2170..

SECRETARY: SORRY, 308-2017 EXTENSION 462.

Phillip: That "S Right. I" LL BE IN ALL THE DAY.

SECRETARY: Right, Thank You, Mr. Morris. Goodbye. Goodbye.

I hope these phrases are for conversation on the phone in English, as well as examples of dialogs helped you. Good luck in international telephone calls!

Telephone conversation in English is the topic of this article in which we will consider: how to introduce yourself to how to call someone to the phone, ask if something is incomprehensible, to report on interruption of communication, we give examples of expressions and common phrases with a translation for business phone call.

Normal telephone conversation in English

Presentation options during call:

The telephone conversation in English begins with the presentation of yourself:

Hello, This Is Linnet(Hi, it's lennet)
Tom Speaking(Tom says)

Avoid talking I'm Luke - such a representation is acceptable only for an agent that is going to conduct a telephone presentation of something.

You want to know who you are talking to, ask one of the following questions:

Hello, Is That Mr Morrison?(Hello, is it Mr. Morrison?)
Is That Peter Speaking?(Is it Peter?)
Is That Mr Morrison Speaking?(says Mr. Morrison?)

Are you Peter? Are you Mr Morrison? - unacceptable options, they are considered rude

Invite another person to the phone as follows:

I'd Like to Speak to Jane Please (Please, I would like to talk to Jane)
May / Could / San I Speak to the Managing Director? (Can I talk to the managing director?)
Good Morning, Could You Please Put Me Through to Mr Smith?(Good morning, could you connect me with Mr. Smith?)

If you are asked to connect with another person:

Leave a message or ask to call back:

Could You Take a Message?(Could you leave a message?)
CAN / COULD I LEAVE A Message?(Could I leave a message?)
Could You Ask HIM / HER TO CALL ME BACK?(Could you ask her / call him back?)

Take a message from the caller:

CAN I Take a Message?(Can I take a message?)
Would You Like to Leave a Message? (Would you like to leave a message?)

If you, talking to someone on the phone, did not understand something, ask:

Can You Repeat That, Please? (You can repeat it, please)

In no case can the pronoun that.otherwise it will mean that you ask for a person to break it out. Be careful with it!

If you need something to write something during the conversation:

Just a minute. I'll Make A Note of That(Minute. I will write)

If someone called the door and need to be interrupted, you ask for:

Just a minute. I'LL Be Right Back (PLEASE, please, I will return now)
You returned and want to continue the conversation:
Sorry to Keep You Waiting(sorry for waiting)

Suddenly, you stopped hearing the subscriber:

Sorry, We Were Cut Off!(sorry, disconnected us)

Motes on the line:

You're Breaking Up I'll Call You Back(You disappeared, I'll call you back)
CAN You Call Me Back?(can you call back?)

Business telephone conversation in English

Use phrases from the table, they will help you make a good impression on the interlocutor during the call. Under the table there is a link to download.