Postal delivery by ems. EMS: tracking postal items by number

Finding a parcel of the Russian Post is quite simple, for successful tracking you need 2 components: the postal identifier of your parcel and our website :) ✅ So that we can find out where the parcel is - enter the mailing number in a special window ➤ Next, click on the button in the form of a “magnifying glass” and that's it ready - now you can see the entire route of your parcel on the screen.

track the parcel along the track pochta.ru

Where is the parcel of Russian Post❓

How to find out where my package is❓ - this is the question many users come with.
✅ Answer - Yes !, We can find out where the Russian Post parcel is, please help us and do just one small action - fill out the form to track the track number of your Parcel and click on the “magnifying glass”. ➤ After that, our site with joy and the speed of sound :) will be able to track the parcel and give all the necessary information.

You can track your international parcel❓

Tracking international parcels is our favorite pastime :). There are slight differences from the domestic mail of the Russian Post. The postal identifier assigned to international parcels usually contains additional characters in the form of capital Latin letters, each country has its own unique set of letters. For example, for Russia it is “RU”, parcels sent from / to China are marked with the letters “CH”, Hong Kong is identified as “HK” - a complete list of countries and postal codes is available on the wikipedia website. Why suddenly we decided to tell you about these mysterious country codes, the fact is that many users enter only numbers in the tracking field, without letters, or enter letters in Cyrillic (Russian keyboard layout) - because of these errors, the service cannot find parcel by number. Correctly enter the track number with all the information (letters and numbers) in the indicated order + type letters on the English layout - then the site will be able to track the package in the database. Examples of the format of international parcel numbers:

• RU201586016HK
• RU383267170CN
• NL111741297EN

track international parcels Russian post

How to track a parcel of Russian Post?

Instructions for tracking parcels on our website:
• To track the parcel and find out in which department the caring hands of the Russian Post employees touched it the last time, you need to know its unique identification number. You can find it on a check issued at the post office, or you can get it from a third party - this can be an online store in which you placed an order or a private person participating in the process of sending a parcel.
• You know the track number ❗ - this is great news, congratulations :) Enter this number in the form, as shown in the screenshot below and let our website track the entire route of the parcel.

how to find out where the package is

What to do if tracking of a parcel of Russian Post “failed”? Or possible reasons for the lack of information on the parcel:

• The first, it is also the most frequent (believe our experience) reason for the problem with the lack of information on tracking the parcel is a banally incorrectly entered mailing number. Check the number entered in the tracking field, if you entered everything correctly - read on;)
• Perhaps the parcel was sent just a few hours ago and that is why the service cannot find the parcel in the Russian Post database. Conclusion: if your parcel was sent no later than 24 hours, we strongly advise against worrying about its loss, everything will be fine :) Try to repeat the “tracking parcel” after a while.
• Tracking the parcels failed due to a failure in the service - yes, this can even be with us :) The fact is that on our website, as well as on the official website of the Russian Post (pochta.ru), there are delays or failures in the work of electronic databases that lead to temporary tracking delays. There is no reason for panic - we apologize for the temporary inconvenience. Remember, we value each of our visitors and do everything to make the search for a parcel as fast and convenient as possible for you.

What is the tracking number of a parcel?

The word “track” has migrated to us from the English language, its “parent” is tracking (EMS is an abbreviation of the Russian Post division responsible for express delivery. The main difference between ems items and “ordinary” parcels is the speed of their delivery to the final addressee. much faster ✈ and as a rule by courier from hand to hand The downside when sending EMS parcels is the cost of such services - it is several times higher than standard rates.

ems tracking

Dear site visitors!

Please note that our company has nothing to do with EMS Russian Post. The postage tracking service is hosted on our website solely for your convenience. All questions about your mailings should be addressed to EMS Russian Post by phone. 8 800 200 50 55.

EMS tracking

Each postal item, during its registration for shipment, receives a unique identifier (code). It is also called the tracking code (from the English track - to follow). EMS Russian Post works with two types of codes: an internal Russian 14-digit numeric code and an international 13-digit alphanumeric code.

14-digit Russian domestic postal code

You can find it on the check that was given to you when receiving the postal item (letter, parcel post). Important! to track a postal item, the code must be entered without spaces and brackets (if even such are present in the check). For example, 11512780151384

13-digit international postal code

Such a code is assigned to either international shipments or domestic Russian express shipments. The code consists of two capital Latin letters, followed by 9 numbers and two closing capital letters. For example, YF123456789RU. Obra Note that spaces in the tracking code are also not allowed.

Where is the parcel?

The EMS Russian Post information system records the movements of all postal items. Thanks to this, as well as to our EMS parcel tracking service, you can quickly find out the location of your parcel, rejoice at its delivery to the addressee, or raise the alarm in time and send an application to search for the postal item. In order to receive information about the passage of your parcel, simply enter its code in the "Postal code" field and click the "Search" button.

Friends, just read it on eDost

Russian Post is an ordinary mail, it is represented in almost any settlement of Russia.
EMS is a courier delivery service created on the basis of the Russian Post.

Thousands of parcels go through the Post and EMS every day. And, in general, most parcels are normally delivered and eventually find their recipients, but if you are going to send a parcel by these services, it is recommended to take into account some of the peculiarities of their work.

Delivery terms

The delivery time can vary from several days to several MONTHS (no matter what the carriers say). There are no definite patterns in delivery times (with the exception of temporary seasonal influxes). Therefore, there are cases when, for example, two parcels were sent simultaneously from one city to one address: one arrived in 10 days, and the second in 2 MONTHS.

There are a lot of reasons why delivery is delayed: from the most serious (for example, checking the cargo at customs) to simple and commonplace (for example, they forgot to include it in the shipment or were lost in the warehouse).

In most cases, nothing can be done about it, all that remains is to wait for the arrival of the parcel.
BUT, in some situations, your increased attention can speed up the receipt (or even ensure the very fact of delivery)!

The parcel is NOT tracked or tracked, but its status does not change for a long time!

1. There are types of shipments (usually the cheapest) for which, in principle, a tracking service is not provided. Accordingly, it is impossible to find out the current delivery status of such a parcel! All that remains is to wait for it to arrive at its destination.

Note:
a) NON-tracked parcels are usually also assigned numbers, but by these numbers you can only find out that the parcel was accepted at the mail of a certain date.
b) All EMS shipments must be tracked (the numbers of such parcels start with the letter "E").

2. Data in the tracking system is updated with a DELAY (from several hours to several days). Therefore, it is not uncommon for a package to start being tracked only a couple of days after it was sent. Or, for example, there are times when the parcel has long been handed over, but according to its status it is still included in the delivery.

Note: If the parcel was sent on Friday, then with a high degree of probability, it will be in the office until Monday, and only then it will be sent for dispatch (accordingly, there will be no records on this parcel in the system until Monday).

3. When sending from abroad, some parcels start to be tracked only after arriving in Russia. Accordingly, up to this point, there will be no data on this parcel on the mail site!
To track such parcels, you can use the website of a foreign carrier (who actually sent it). You can also track it here.

4. If the parcel has already departed to Russia (as there is a corresponding entry on the sender's website), then this does NOT mean that it will be registered in Russia on the same (or next) day. The registration process can take from several days to several weeks (and sometimes months).

Until the parcel is registered in Russia, there will be no new records in the tracking system! It is practically useless to put on the wanted list for such a parcel, since the sender has data that the parcel has already been sent to Russia (i.e. they have fulfilled their obligations), and from our side they will say that the parcel is not listed in Russia, which means that she is not here, and there is nothing they can do.

5. It happens that tracking is temporarily impossible due to failures or technical work on the server of the delivery service. For example, on a mail site, when trying to track, a message may appear: ERROR Cannot get a connection, pool error Timeout waiting for idle object.

Usually, the server is quickly restored, after which everything is monitored normally (with the exception of weekends and holidays, when the repair can take several days).

Delivery by regular mail

1. Letters are usually dropped into the recipient's mailbox.

2. Parcels are delivered to the place of delivery - this is the post office corresponding to the index in the recipient's address. After that, a notification is sent to the recipient in the mailbox, according to which it is necessary to independently come to the post office with a passport and receive your parcel.
It happens that such a notification is either forgotten to be sent, or it is lost from your mailbox. In principle, it does not matter what caused the non-delivery of the notification, the main thing is that the parcel may already come to your post office, and you will not know about it. If the parcel takes a long time, it is recommended to go to the post office and check if there is anything in your name.

Note:
a) The parcel should be received by the person in whose name it came (a passport serves as an identity document).
b) If the parcel is sent to a private person, it is highly discouraged to indicate your work address as the delivery address (otherwise, a power of attorney from the company and other documents confirming your authority may be required). And most importantly, parcels for legal entities. persons are subject to mandatory customs clearance, respectively, it will be problematic for a private person to receive such a parcel.

EMS delivery by courier

1. Couriers are NOT required to call before delivery!

2. Parcels are delivered to the specified address and handed over to ANYONE who will be there!
They can, for example, give it to the guard at the entrance, and no one will tell you about it.

3. Delivery is carried out during the day. If you have been informed that the parcel is in delivery, then the courier must be waited ALL day. Sometimes the courier may not be able to reach the recipient in time, so the delivery will be postponed the next day. The transfer of delivery time is usually NOT REPORTED!

4. If there was an unsuccessful delivery attempt (for example, the recipient was not at home), the next day (or later), the courier will deliver the parcel again. After the second or third unsuccessful delivery attempt, the parcel remains in the office and waits for the recipient to pick it up. The fact that the package is in the office is usually NOT REPORTED!

It must also be remembered that an unscrupulous courier may not even try to hand you the parcel, and then say in the office that you were not at home!

In such cases, it is recommended to constantly monitor the condition of your parcel. And if the status "unsuccessful delivery attempt (for technical reasons, temporary absence of the addressee)" or similar entries appears, call the office and find out the fate of your parcel.

5. Sometimes the arrival of the courier can be waited for WEEKS! In such cases, it is easier and faster to pick up your parcel yourself at the EMS office. To do this, you must warn the office staff so that they do not give the parcel for delivery to the courier.

You can find out the phone number of your local branch in the EMS call center: 8-800-200-50-55

ATTENTION!!! The parcel can be returned back to the sender!
1. If the parcel remains at the destination for more than two weeks, and no one picks it up, then it can be automatically SENDED BACK!
2. If the mailing label (on which the recipient's data is indicated) is lost, the parcel is sent back.
After sending, in most cases, nothing can be done, all that remains is to wait for the sender to receive the parcel back and send it again (and it is quite possible that for an additional fee).

The package is lost

1. If the package is in delivery for a very long time, it is not at all necessary that it was lost, stolen or delivered to another. In most cases, such parcels still find their recipient. It happens even after half a year - a year.

2. If the parcel is greatly delayed, the sender has the right to submit a written request for search. You can submit an application in the same place where the parcel was sent - for this you need a check-receipt, which was issued upon shipment, and a passport. It happens that such statements help, and the package is found and delivered faster.

If the sender is in Russia, then everything is simple, but if they were sent from abroad, then a foreigner must submit an application for search at his post office. The recipient can also apply, but for this, the sender must send him a check, receipt or any other document issued by mail when sending. The main problem in such cases is that senders often do not retain such documents or they simply do not want to deal with such statements.

Complaints, claims, refunds, etc.

In case of delays, loss of parcels and other violations of the delivery rules, you can file a complaint. In some cases, such complaints help.

Among other things, EMS and mail have delivery deadlines, according to which the parcel must be delivered to the recipient no later than a certain period. And in case of delay, they must pay a refund.

When filing a complaint or grievance, it is worth remembering:
1. The delivery service is responsible only for the amount you paid for the delivery. If you paid for the delivery of 1000 rubles, then no matter how much the delivery time was exceeded (or the package was lost), you will be able to pay NOT MORE than this amount.
2. In order to claim compensation for the delay, you must first receive the parcel.
3. Applications can be considered for months. And there is no guarantee that a decision will be made in your favor upon the first application.
4. Documents from the sender may be required.
5. Sometimes it is difficult to prove that there was a delay in delivery (due to the peculiarities in the registration of parcels).

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EMS China is approved by the State Council of China as the main sponsor of the postal concern. Tracking EMS China by number becomes possible - now you will always know the location of your parcel. The company is the largest business with the longest history. EMS China has an extensive internal and external network of branches throughout the country. The company is a logistics provider that boasts a variety of express delivery services. EMS China is represented in 31 provinces (autonomous regions and municipalities).

The company constantly opens new branches throughout the country, subsidiaries. At the end of 2016, the company had a registered capital of RMB 150 million and assets of RMB 600 billion. The company employs about 16 million people, offices are open in cities such as Hong Kong, Macau and Taiwan. EMS China deals with domestic express, international express, logistics and other services. Domestic and international courier service connects people all over the world. The company works every day to provide customers with convenient, safe and reliable door-to-door courier delivery. Tracking your EMS China parcel by number will help you avoid the hassles of loss or damage to your parcel.

Taking care of customers

EMS China cooperates with various online stores and other companies. EMS China postal tracking by identifier is carried out using postal identifier. This track code consists of several characters and is the individual number of your parcel. With its help, you can find out the details of its location. The tracking number can be obtained from the seller from whom you placed an order in the online store or can be viewed on the product page on the Internet resource.

Tracking EMS China by the postal identifier number is carried out in a couple of clicks - you should find the postal identifier and enter it in a special window. After the performed operations, the user will be able to see information about the status of cargo delivery. Up to 20 track numbers can be checked at the same time. Connecting automatic notifications will save you from having to check the status of mailings manually. All changes will be instantly sent by SMS to your smartphone or email. Creating a personal account on the site will allow you to control several shipments at the same time. The account stores the track codes of all parcels, with its help you can check the tracking of EMS China postal items by the track number for free.

Always at hand

EMS China goes to great lengths to ensure the safety of your order. You can always contact the company's specialists in case of disagreement. The company has created a mobile application, thanks to which the information about the parcel will always be in the smartphone. It is available for installation on Android and IOS platforms. Tracking the goods will not be difficult and will save valuable time - this is especially important in the modern pace of life. It's absolutely free - every user can check the order. Use EMS China to add optimism to your long waiting time for your order.

EMS appears to be the most popular international delivery service that guarantees its customers fast and reliable shipment of goods. EMS tracking is a highly demanded feature among consumers using the services of this company. After all, it allows you to quickly determine the status of the parcel and calculate the approximate time of its receipt.

What is ID / Track Code

Before you learn how to track an EMC package, it is important to understand the basic concepts. In order to systematize and simplify the tracking of the shipment, a special unique code is used that is assigned during the dispatch of the parcel. It is drawn up in the form provided for in the regulations of the "Universal Postal Union" and consists of 13 letters and numbers.

Track code - unique parcel code

When you want to find a parcel by the number of the item, it is important to take into account that each symbol serves to reflect specific information that allows you to get the necessary information about it.

The first letter reflects the type of parcel, and the second - the method of sending. The last two are an abbreviation for the country from which such a parcel was sent.

Among the most common types of shipments, it is advisable to include:

• WITH- standard shipment weighing more than 2kg;
• R- a letter, the weight of which does not exceed 2kg, in respect of which registration actions are carried out;
• L- standard letter, as well as its express counterpart. If the identifier begins with this character, it cannot be traced, except for "LM";
• E- Express delivery EMS, the second letter in this case, is considered ordinal;
• V- insured letter;
• A- uninsured letter that cannot be traced.

In addition, for tracking by identifier, the Russian tracking number, denoted by the abbreviation RPO, is often used. It is a 14-digit number and must be indicated on the check received when receiving the parcel.

Features of EMS

Despite the fact that this service guarantees fast delivery to the recipient's door, it often fails and various problems. In particular, if the movement of the parcel is carried out on the territory of the Russian Federation, then the time of receipt will be about 10 days. If you need to get it from another state, you should not expect it earlier than 15-35 days from the date of departure.

In addition, there are several other important features of EMS:

1. You can find a parcel using Russian services only after registering the parcel on the territory of the Russian Federation.
2. The service rules provide for the possibility of express delivery, however, it should be agreed with the seller in advance.
3. The weight of the postal item, which is planned to be delivered in this way, must not exceed 31kg.

EMS service provides delivery of parcels to the recipient's door

Naturally, the accelerated version of the shipment is more expensive, however, the shipment time will be much shorter than with the standard algorithm.

The rules of the service suggest that the recipient cannot open the parcel in front of the courier in order to check the availability of all the goods being forwarded. In order to make sure of availability, you must personally visit the nearest post office and open the parcel in the presence of employees of this institution.

Package tracking

The most interesting stage is the parcel tracking procedure. The identifier required for this is issued to the client after full payment for the purchased product. What kind of code he will receive depends on the type of shipment. If the delivery will be carried out from another country, the consumer receives an international code consisting of letters and numbers. When sending within the Russian Federation, the code will contain only numbers (RPO).

Tracking a shipment by invoice number, as in other cases, can be implemented in several stages:

1. Track the parcel on foreign services (for international delivery).
2. After registering a parcel on the territory of the Russian Federation, you can familiarize yourself with its condition using local trackers.
3. Receive the parcel and check the integrity of the goods being forwarded.

All tracking portals work according to the same algorithm of actions, which provides for going to the page for entering data, searching for and receiving the necessary information on the parcel. However, in the case of international shipments, at first it will be possible to track it only on the corresponding website of the sending country. For the United States, a similar portal is located at www.usps.com.

Tracking international parcels on track-trace.com

There are also universal solutions that allow you to get information on the status of international ems parcels, regardless of the state from which they are sent. These tools include track-trace.com, which has a simple usage algorithm:

• visit the site;
• open the "Post / EMS - Mail / Ems" section;
• in the appeared empty field you will need to enter the identifier, and then click "Find".

As a result, the user will receive complete information about the status of the order, including its current location. This will allow you to control the movement of international items, even in those cases when they have not yet left the sending country.

Using the domestic EMS service

A subsidiary of this company on the territory of the Russian Federation is EMS Russian Post, which is controlled by the Russian Post. It is not surprising that when using the official website of the emspost ru company to track a parcel, it immediately redirects the visitor to the Mail portal www.pochta.ru/tracking.

Tracking the parcel on the Russian Post website

Here, as in a similar case, you will need to enter the data required for tracking (international identifier or RPO), and then click the search button. Some online stores provide the ability to track the shipment directly in your personal account, which eliminates the need to visit the Russian Post website.

It should be remembered that data on international shipment will appear in Russian services only after successful registration. However, even parcels from the territory of the Russian Federation may not be displayed in the official service during the day, despite the correct entry of the RPO.