How to call an MTS operator in different cases - all phone numbers. Communication with the "live" operator MTS

Often, subscribers have questions related to mobile communications, which are easier to solve in a conversation with a live person from the support service than with a soulless robot. Therefore, it is important to know how to call the MTS operator in order to contact the support.

We call from mobile MTS

If you make a little effort and rummage through the official website, you can find a short number 0890 , where you can get through to the contact center. You don't have to pay for the call.

The algorithm of actions is as follows:

• Dial four cherished numbers;
• Then you can listen to the company's news and wait for the connection with the operator, but if there is no time for news, go to the next item;
• To immediately declare the need for a live conversation, press 2, and then 0;
• After that, the machine will ask you to rate the quality of service. Agree or not is up to you, just press 0 or 1.
• Now there is nothing else to do but wait to contact the MTS operator.

The waiting time depends on the workload of the call center. If you're lucky, the answer will follow in a couple of minutes, but on peak days, prepare to wait much longer.

To make life easier for our readers, we will share with you a couple of numbers that will lead you to a conversation with a support. These contacts are intended for VIP subscribers, but any network user can call them absolutely free of charge.

So, to make a call to the MTS operator and get through quickly, dial 08460 or 0605. The dialing algorithm will be the same as in the previous case.

Call from another number

To contact the support of MTS, you can call from the phone of a cellular operator of another network, as well as from any city phone. For such cases, there is a number 8 800 250 0890. Calls are free.

Step-by-step instruction:

• Dial the indicated numbers;
• You can wait for the voice connection after listening to the announcements, or press 2 and 0;
• You will be asked to agree or refuse to evaluate the work of the company;
• Wait for the manager's response.

A long number can be dialed only from alternative sources of communication, only short support numbers are available to subscribers of mobile telecommunication systems.

For communication in roaming

Roaming in Russia assumes service using the same numbers as in your region, i.e. 0890 and 8 800 250 0890.

While abroad, you can contact with the help at the following contacts: +7 495 766 01 66 ... You should definitely dial from +7. If you are an MTS client, the call fee will not be charged.

How to call from Crimea

On the territory of Crimea, the same forms of communication operate as throughout Russia: 0890 and 8800 250 0890.

If you have a Ukrainian SIM card, then you are in roaming and you should call using Ukrainian contacts, but you will have to pay for the connection. Your numbers are as follows: +38 050 508 1111 or 111.

How else can you contact

To leave a message to the support service, you can fill out the form in your personal account. There you will find an online chat with a manager.

The contact center will be able to advise you on any issue related to the mobile network. Will interpret incomprehensible information and provide technical support, help to connect new and disconnect old services. If you lose or lock your phone, also contact support.

Remember that the operator strives to make the life of users as easy as possible, so you can get any information on the company's website or in the application in your personal account. This way you will not be on the line for a long time waiting for an answer.

In addition, if there is an official store or service center nearby, any employee will be able to guide you in any incomprehensible communication situations in a matter of minutes.
Nevertheless, any owner of an MTS card must know the operator's number.

When subscribers cannot resolve the issues that have arisen on their own using their Personal Account and an autoinformer, they can call the MTS operator, and without payment. There are both local and international numbers by which it is easy to connect to the operator.

Many MTS subscribers know the number 0890 , by calling which you can get through to an MTS specialist. But with it there are many unnecessary difficulties. After you get through the phone, you need to listen to the robot, then perform the proposed actions. Then you will be told that you need to wait a while, but the answer may be heard in an hour.

But you have a choice. MTS has one more number, you can call the operator on it. They answer it much faster and calls from different phones are free.

We have prepared a short instruction for our readers, following which you can contact the MTS operator and ask your questions:

• First, make a call to the number 8-800-2500890 ... You can call absolutely from any phone, including from a landline;
• As soon as the voice menu turns on, press 1 , after 0 ;
• After pressing the keys, it is necessary to evaluate the actions of the consultant. To do this, click 1 or 0 , it makes no difference;
• After that, wait for the connection with the MTS consultant and ask your questions.

IMPORTANT

When making calls to the operator, keep in mind that you can call 0890 without payment only from a mobile gadget with an MTS SIM card. Calls from stationary devices will be paid. If you call the number 8-800-2500890 , then calls from any devices and operators will be free of charge.

How to call a live operator

Due to the fact that MTS operates in several countries and has several million subscribers, its short number 0890 is constantly overloaded with calls. Because of this, people have to wait for a response from a specialist for half an hour or even longer.

This number has one more drawback. This is a voice menu. It is very confusing and most people spend a lot to figure it out. With this we will figure it out now:

1. First, call this number 0890 ;
2. First, you will be told the news, then what offers MTS has for you. After that, the voice menu will turn on. It is not necessary to listen to all the points, you can immediately press the key 2 , after 0 ;
3. Assess the quality of your work by clicking 0 or 1 ... It does not matter;
4. After that, the answering machine will say that the operator will pick up the phone shortly. We advise you to be patient. Good luck!

How to call an MTS operator from Crimea

Many MTS subscribers travel across Russia and, getting to Crimea, they do not know how to call them to clarify questions of interest. But everything is simple here. You just need to know in which region your SIM card was registered. Today Crimea is Russian. Therefore, if you bought a SIM card in Crimea or arrived there from another region, you need to call the same phones. As a reminder, for mobile phones MTS is a short number 0890 , and for stationary and all mobile - this is 8-800-2500890 .

If your phone has a MTS Ukraine SIM card, then you will have international roaming. To call a Ukrainian operator dial this number +38-050-5081111 ... Calls will be charged. Number 111 will also be available to Ukrainian subscribers, but calls to it will be free only for mobile MTS.

Operator number for corporate subscribers

For all MTS subscribers who have a corporate phone number, a single federal number is also available 8-800-2500990

How to contact an MTS operator in roaming

For all those who like to travel around Russia with an MTS SIM card, the following numbers will come in handy for communicating with the operator: 0890 and 8-800-2500890 ... The instructions for them are above.
If you went abroad and found yourself in roaming, then you can contact the operator by phone +7-495-7660166 ... Calls are not charged with an MTS SIM card. But dial the number through +7.

Alternative ways to contact

Little known methods:

• In the event that you were unable to contact the consultant by phone, go to
• You can solve many questions on your own through your "Personal Account". It is located here https://lk.ug.mts.ru/. In your "Personal Account" you can check the availability of active services, change your tariff plan and order detailed calls. If you cannot enter your MTS personal account, you can read the detailed instructions;
• If all the previous methods are not suitable, then you can contact the nearest office. To do this, you need to take your passport with you.

Now you know how to call an MTS operator for free and how to do it quickly.

We hope that all this information was useful to you.

Nowadays, people use cellular communication every day. Today, even a child can make calls, send SMS and MMS, and go online from a mobile. However, in some situations, difficult questions arise that subscribers cannot find answers to on their own. In such cases, the help of the company's specialists is required.

Of course, answers to many questions are available on the operator's website. If you deliberately search, then it is quite possible to find the answers there. But you may often need a specialist to answer you. How to be?

Methods of communication with the MTS operator

It seems that everything is obvious, you just dial 0890 and wait for the call to the operator. But people often say that getting through there is extremely difficult. Such experiences show that if you want to talk to an operator, then do not think about a short number. You should think about the long federal format. There, in a hundred percent of cases, a living person answers, and besides, a long wait can be avoided.

However, you should not try to make a call from the MTS number, use any a different number, because, as the reviews say, it will be easier to get through. So, there is such an algorithm of actions:

1. Enter the number: 8-800-250-08-90 and press the call key.
2. Wait for a pleasant female voice to appear. It will not be necessary to listen to it, press 1 at once, then 0.
3. Everything! Now wait for the operator's response.

If there is no possibility of making a call from a sim-ki of another cellular company, then you can call the short number of "Mobile TeleSystems".

We call the MTS operator using a short number

Most of the subscribers who leave their reviews on the Internet report that it is difficult to talk to the operator when making a call to a short number. Sometimes this is not possible, but you do not have the opportunity to use another method, then try this one:

How to make a call to an operator using a short number? You need to do the following:

1. Enter 0890 and press the handset.
2. Then press 5, then 0.
3. Then you can set your mobile next to you on a speakerphone and continue doing your business, because in some cases you have to wait about half an hour or more, although sometimes the waiting time is much less.

How to call an MTS operator from a landline phone

Sometimes it is not possible to find a mobile phone with a SIM card of a different operator. You can call using a regular landline phone. The method is as described above, making an outgoing call to: 8-800-250-08-90.

And if you are on the territory of international roaming, you can call technical support at the number: + 7-495-766-0166. Be careful, you only need to type with a prefix +7 ... Such a call will be more expensive because it is made in roaming.

What to do if you do not get through to the MTS operator

In a situation where you cannot get through to the operator when using all the above methods, you can apply several more. They are not as convenient, take more minutes and require some effort on your part. So, here are these methods:

1. Sign in to the official site mts.ru and fill out the feedback form there. In that application, you should leave contact information and write a question. Within some time from the moment of submitting the application, you will be answered.
2. Not every question requires operator assistance. For example, getting details of calls, information about the balance, finding out the details of your TP and other things is possible in the LC at the link: https://login.mts.ru. In some cases, this may be more convenient than making a call to technical support.
3. If none of the described methods were able to resolve the issue, and the call-center cannot be reached, then you can simply visit office MTS and seek help from specialists personally.

Every day, thousands of MTS subscribers face various problems that are directly related to cellular services. A help center has been created specifically to assist in solving such problems. To reduce the burden on customer support, it is designed. Through the self-service system, you can indeed solve most of the issues on your own, but there are situations when it is impossible to do without communication with a specialist. In such cases, subscribers inevitably think about how to call the MTS operator. Of course, each subscriber can discuss the problem with a qualified specialist, and you can get through to him in several ways.

You can call the MTS operator at the following numbers:

• 0890 - short number of the MTS operator;
• 8 800 250 08 90 - multichannel federal number;
• +7 495 766 01 66 - while abroad;
• 8 800 250 09 90

All these numbers (except for the corporate customer support service) allow dialing through a single voice menu. That is, you will not be able to call the "Live" operator immediately. To begin with, you will have to listen to the greeting of the autoinformer, after which it is necessary to perform a number of digital combinations and only after that the wait for the specialist's response will begin. Unfortunately, it is far from always possible to get a prompt answer. To reduce the time spent contacting support, read the full article. We will tell you which numbers you need to press to connect to the operator. We will also tell you about alternative ways of contacting the MTS support service, about the possibility of ordering a call back and about a paid call without queuing.

• Important

• MTS help desk works around the clock. Calls to the contact center and specialist consultation are free.

MTS contact center numbers

Many subscribers are looking for ways to call the MTS operator directly. Of course, it would be convenient to immediately call the help center specialist and get an answer to your question. Unfortunately, this option is not provided by the operator. Although there is an option not to wait for the operator's response, but it is paid and we will come back to it. Despite the fact that there are several numbers of the MTS support service, all of them allow you to dial through a single voice menu. To connect to the operator, you will have to follow the prompts of the autoinformer... What numbers you need to press to contact the operator, we will tell below, and now we will once again list all the numbers of the MTS contact center. It should be understood that each number is relevant to use under certain circumstances.

You can call the MTS operator at the following numbers:

• 0890 - only for calls from MTS numbers;
• 8 800 250 08 90 - for calls from home phone and numbers of another operator;
• +7 495 766 01 66 - for calls while abroad;
• 8 800 250 09 90 - for corporate clients.

A call to any of the above numbers is free, as well as consultation with a specialist in the help center... As noted earlier, no matter which number you call, you will not be able to immediately get to the operator. First, you will hear an autoinformer, which, frankly, will bring you a lot of useless information. It turns out that in addition to waiting for a specialist's answer, you will have to spend a lot of time listening to the autoinformer. If you do not have the desire and time to listen to all this, use the instructions below.

To call the MTS operator, follow these steps:

1. );
2. Press the number 0;
3. Press number 1 if you want to order a call back or number 2 for a paid connection with an operator without a queue (20 rubles);
4. If you do not want to order a call back or pay for contacting support, do not click anything and just wait for a response.

The waiting time for a specialist's response depends on the workload of the help center... Often, it is loaded and takes a long time to wait. That is why, before calling the MTS operator, you should make sure that your problem cannot be solved without the participation of a specialist. Do not forget that there is a personal account and an application with which you can perform many operations with the number.

• Important

The automatic menu of the MTS support service changes periodically and the sequence of the set of digital combinations indicated by us may not be relevant. We will try to make the appropriate changes in a timely manner.

How to call an MTS operator without a queue

We have figured out how to save ourselves from the need to listen to the autoinformer, but the problems do not end there. The most unpleasant thing is that due to the high load on call centers, it is often necessary to wait for an operator's response for a very long time. How long? The maximum waiting time for a specialist's response, which is reported by the autoinformer, is 10 minutes. However, this does not mean that you are guaranteed to receive an answer within ten minutes. It is not uncommon for the waiting time to be extended. There are cases when the answer had to wait for half an hour.

To the delight of subscribers who do not want to wait for a long time for a response from a call center specialist, there is an opportunity to order a call back for free or pay for a call and they will answer you out of turn. The cost of a paid call to the MTS contact center is 20 rubles... If you order a call back, you will be called back within 15 minutes. There is no separate number for ordering a call back. The same applies to a paid call to the contact center.

To call an MTS operator without a queue or order a call back, follow these steps:

1. Call 8 800 250 08 90 (in international roaming - +7 495 766 01 66 );
2. Press the number 0;
3. Press number 1 if you want to order a call back or number 2 for a paid connection with an operator without a queue (20 rubles).

Whether it is worth paying 20 rubles for not queuing up is up to you. Do not count on the fact that if you paid for the call, you will be provided with special treatment. Consultation on your question will be provided by the same specialist as with a free call. The only difference is that you don't have to wait for your turn. By the way, write in the comments what you think about this service.

• Important

MTS Belarus support service - +375172379898.

MTS Ukraine Call Center - 0800400000.

Alternative ways to contact the MTS contact center

Of course, the ability to pay for a call to the operator and not wait in line will be relevant for many subscribers, but not everyone is ready to pay for the service, which is provided free of charge. In this case, it remains to order a call back or wait for your turn. Although, there are still several options for contacting customer support. Again, before calling the MTS operator, think about whether there is a need for this. Perhaps you just want

The use of mobile communications has long been an everyday matter. Even children can now call, send a message, access the Internet from the phone. But sometimes questions arise that users cannot find answers to. In this case, the help of an MTS specialist is needed.

Of course, there are a lot of questions and answers on the site. If you look well, you can often solve the problem yourself. But sometimes it is necessary that not a robot, but a real, live interlocutor, delves into your question. What to do in this case?

Methods of communication with the MTS operator

It would seem that an obvious solution to the question "how to call an MTS operator" is to dial 0890 and wait for the connection. But the reviews of people who tried to get through to the MTS office show that it is not always easy to do this. Their experience shows that if you want to communicate with a live interlocutor, you don't even need to look in the direction of the short number. You need a long federal number. There you will be 100% answered by a living person, and you will not have to wait long.

Just do not try to call there from the MTS number, use any other number, there are many sources claiming that it is easier to get through using this method. Here's a simple dialing algorithm:

1. We dial the number 8-800-250-08-90, the phone can be any other than MTS.
2. We wait a little while a pleasant female voice is heard in the speaker of your device. It is not necessary to listen to it, just press 1, then 0.
3. Do you want to evaluate the work of the operator? If you want to spend even more time, then press 1, if you need to quickly resolve the issue, press 0.
4. At this stage, nothing else depends on you, you need to wait for the operator to answer.

If for some reason you cannot call from the SIM card of another mobile operator, you will have to dial through the MTS short number

We call the MTS operator using a short number.

A large number of people, leaving reviews on the Internet, agree that it is very difficult to get through to a live operator using a short number. Sometimes it is almost impossible to do this, but if you do not have the opportunity to use another method, you can try.

How to call an MTS operator using a short number? To do this, you need to do the following simple steps:

1. Enter the key combination 0890 on your device.
2. Then press 5 and 0 in sequence.
3. You can put the phone next to you, turn on the speakerphone, and go about your business, for example, have a cup of tea. Sometimes the wait reaches 20-30 minutes or more. But you may be lucky to get through earlier.

How to call an MTS operator from a landline phone?

Sometimes there is no way to find a mobile phone from another cellular operator. How to call the MTS operator in this case? This is not scary, since you can get through using a regular landline phone. The method is the same as described previously with the number 8-800-250-08-90.

If you need to call the support service while traveling abroad, then you must use the number + 7-495-766-0166, but be sure to dial the number using the prefix +7. Such calls will cost significantly more as they are roaming.

What if you do not get through to the MTS operator?

What to do if you cannot reach an MTS employee using any of the above methods? There are several options. All of them are less convenient, take more time and require some effort. Here are other ways to get in touch with MTS representatives:

1. On the official website of MTS www.mts.ru there is a feedback form with which you can leave a request. Through it, you can provide your data for communication and briefly outline the essence of the issue. Some time after you leave a request, you will be contacted.
2. Not all questions require professional help. For example: you can get detailed calls, find out your account balance, find out details about your tariff plan and much more in your personal account at https://login.mts.ru. Sometimes it can be even more convenient than calling support.
3. If all the described methods cannot solve your problem, and it is impossible to get through to the call center, you can just go to the nearest customer service center and solve all your questions there. Face to face with a specialist.