How to contact the mts operator - a short guide. Ways to get through to the mts operator

Some issues are difficult to solve without the help of the MTS help desk, but it is not always possible to get through the first time, so MTS has provided several options for communicating with the MTS Russia operator:

It is up to you to ask a question to the MTS operator by phone, dialing a support number or choose another method of communication.

How to make a call from a mobile?

We have already briefly described the main method of communication with the operator of the MTS network - using a call from a mobile. Now it is worthwhile to understand in more detail this method and some of the others listed - additional information will help to avoid a lot of problems that tend to arise during the transition "from words to deeds."

So, we are talking about ways to contact a "live" operator, that is, not with a robotic system, but a real person, whose job is to listen carefully to your problem and help in solving it, focusing on the specifics of a particular situation. Now step by step.

As for waiting on the line itself, it is best to solve your problems with the operator in the first half of any weekday, ideally before lunchtime. At this time, you will hardly have to wait more than 2-3 minutes. In the afternoon, and even more so on weekends, the network is overloaded. Everyone wants to resolve their issues at this particular time, because it is the most convenient time, but this is what prevents a speedy resolution. The network is corny overloaded at one time, and idle for a long time - at another.

How do I contact from another network?

Now let's analyze the situation when you are not an MTS subscriber, but you really need to get through to the MTS operator. This happens, for example, when a family member wants to recover a phone number whose SIM card was lost along with the phone.
There can be many situations, but the essence is the same - you are not an MTS subscriber, but you need to call the support service of this operator as soon as possible (preferably without money).

The way out of the situation is very simple - dial 8-800-250-0890 from your mobile and press the call button. For subscribers of other networks, by default, redirection to the queue to the "live" operator is provided, but the algorithm of the service is regularly updated, so you may encounter, for example, the command menu.
As a rule, there is nothing complicated: you just need to select the command called "Technical support", after which you will be redirected to the operator.

Please note that calls to 8-800-250-0890 are possible for subscribers of all existing networks, but only in Russia - another number is provided for communication with an MTS operator outside the Russian Federation. The fee for a call to the specified number is not charged by MTS, withdrawals are possible only at the initiative of your network operator, but most large companies do not.

How to call from a corporation?

If you are the owner or the person responsible for the corporate number and want to contact the operator, there is no point in waiting for extra time! You can combine accounts, carry out basic operations, find out the current data and much more using a special corporate number. Everything is very simple: dial 8-800-25-00-990 from your mobile and press the call button.

When you try to call an MTS operator, you realize that the company has provided all options in order to limit as much as possible the possibility of a “live” conversation between the client and the operator. Many issues are resolved when visiting the MTS website or when receiving information from an autoinformer. Sometimes you find yourself in a situation where you need to call the MTS operator's number and only a living person can understand the problem, but a robot cannot do it. This is where the need to communicate "live" arises.

How to call a "live" operator of MTS

If you have already tried to contact the operator of the MTS company, then you may have come to a disappointing conclusion for yourself that this is not easy to do. Nevertheless, there are options to call the hotline and talk to a support employee, although you will have to be patient and wait for the connection:

"Call to the official phone number of the operator for MTS subscribers" As a client of a company in Russia, Uzbekistan or Belarus, you can call two toll-free numbers 08460 or 0890.

To get a connection with a support employee, wait for the voice menu and press button 2, after 0. You will be connected to the operator, but you have to wait a while. But if you really need to, be patient.

Every day, thousands of MTS subscribers face various problems that are directly related to cellular services. A help center has been created specifically to assist in solving such problems. To reduce the burden on customer support, it is designed. Through the self-service system, you can indeed solve most of the issues on your own, but there are situations when it is impossible to do without communication with a specialist. In such cases, subscribers inevitably think about how to call the MTS operator. Of course, each subscriber can discuss the problem with a qualified specialist, and you can get through to him in several ways.

You can call the MTS operator at the following numbers:

• 0890 - short number of the MTS operator;
• 8 800 250 08 90 - multichannel federal number;
• +7 495 766 01 66 - while abroad;
• 8 800 250 09 90

All these numbers (except for the corporate customer support service) allow dialing through a single voice menu. That is, you will not be able to call the "Live" operator immediately. To begin with, you will have to listen to the greeting of the autoinformer, after which it is necessary to perform a number of digital combinations, and only after that the wait for the specialist's response will begin. Unfortunately, it is far from always possible to get a prompt answer. To reduce the time spent contacting support, read the full article. We will tell you which numbers you need to press to connect to the operator. We will also talk about alternative ways of contacting the MTS support service, about the possibility of ordering a call back and about a paid call without queuing.

• Important

• MTS help desk works around the clock. Calls to the contact center and specialist advice are free.

MTS contact center numbers


Many subscribers are looking for ways to call the MTS operator directly. Of course, it would be convenient to immediately call the help center specialist and get an answer to your question. Unfortunately, this option is not provided by the operator. Although there is an option not to wait for the operator's response, but it is paid and we will return to it. Despite the fact that there are several numbers of the MTS support service, all of them allow you to dial through a single voice menu. To connect to the operator, you will have to follow the prompts of the autoinformer... What numbers you need to press to contact the operator, we will tell you below, and now we will once again list all the numbers of the MTS contact center. It should be understood that each number is relevant to use under certain circumstances.

You can call the MTS operator at the following numbers:

• 0890 - only for calls from MTS numbers;
• 8 800 250 08 90 - for calls from home phone and numbers of another operator;
• +7 495 766 01 66 - for calls while abroad;
• 8 800 250 09 90 - for corporate clients.

A call to any of the above numbers is free, as well as consultation with a specialist in the help center... As noted earlier, no matter which number you call, you will not be able to immediately get to the operator. First, you will hear an autoinformer, which, frankly, will bring you a lot of useless information. It turns out that in addition to waiting for a specialist's answer, you will have to spend a lot of time listening to the autoinformer. If you do not have the desire and time to listen to all this, use the instructions below.

To call the MTS operator, follow these steps:

1. );
2. Press number 0;
3. Press number 1 if you want to order a call back or number 2 for a paid connection with an operator without a queue (20 rubles);
4. If you do not want to order a call back or pay for contacting support, do not click anything and just wait for a response.

The waiting time for a specialist's response depends on the workload of the help center... Often, it is loaded and takes a long time to wait. That is why, before calling the MTS operator, you should make sure that your problem cannot be solved without the participation of a specialist. Do not forget that there is a personal account and an application with which you can perform many operations with the number.

• Important

The automatic menu of the MTS support service changes periodically and the sequence of the set of digital combinations indicated by us may not be relevant. We will try to make the appropriate changes in a timely manner.

How to call an MTS operator without a queue


We found out how to save ourselves from the need to listen to the autoinformer, but the problems do not end there. The most unpleasant thing is that due to the high load on call centers, it is often necessary to wait for an operator's response for a very long time. How long? The maximum waiting time for a specialist's response, which is reported by the autoinformer, is 10 minutes. However, this does not mean that you are guaranteed to receive an answer within ten minutes. It is not uncommon for the waiting time to be extended. There are cases when the answer had to wait for half an hour.

To the delight of subscribers who do not want to wait for a long time for a response from a call center specialist, there is an opportunity to order a free call back or pay for a call and they will answer you without a queue. The cost of a paid call to the MTS contact center is 20 rubles... If you order a call back, you will be called back within 15 minutes. There is no separate number for ordering a call back. The same applies to a paid call to the contact center.

To call an MTS operator out of turn or order a call back, follow these steps:

1. Call 8 800 250 08 90 (in international roaming - +7 495 766 01 66 );
2. Press number 0;
3. Press number 1 if you want to order a call back or number 2 for a paid connection with an operator without a queue (20 rubles).

Whether it is worth paying 20 rubles for not queuing up is up to you. Do not count on the fact that if you paid for the call, you will be provided with special treatment. Consultation on your question will be provided by the same specialist as with a free call. The only difference is that you don't have to wait for your turn. By the way, write in the comments what you think about this service.

• Important

MTS Belarus support service - +375172379898.

MTS Ukraine Call Center - 0800400000.

Alternative ways to contact the MTS contact center


Of course, the ability to pay for a call to the operator and not wait in line will be relevant for many subscribers, but not everyone is ready to pay for the service, which is provided free of charge. In this case, it remains to order a call back or wait for your turn. Although, there are still several options for contacting customer support. Again, before calling the MTS operator, think about whether there is a need for this. Perhaps you just want



Often, subscribers have questions related to mobile communications, which are easier to solve in a conversation with a live person from the support service than with a soulless robot. Therefore, it is important to know how to call the MTS operator in order to contact the support.

We call from mobile MTS

If you make a little effort and rummage on the official website, you can find a short number 0890 , where you can call the contact center. You don't have to pay for the call.

The algorithm of actions is as follows:

• Dial four cherished numbers;
• Then you can listen to the company's news and wait for the connection with the operator, but if there is no time for news, go to the next item;
• To immediately declare the need for a live conversation, press 2, and then 0;
• After that, the machine will ask you to rate the quality of service. Agree or not is up to you, just press 0 or 1.
• Now there is nothing else to do but wait to contact the MTS operator.

The waiting time depends on the workload of the call center. If you're lucky, the answer will follow in a couple of minutes, but on peak days, prepare to wait much longer.

To make life easier for our readers, we will share with you a couple more numbers that will lead you to a conversation with a support. These contacts are intended for VIP subscribers, but any network user can call them absolutely free.

So, to make a call to the MTS operator and get through quickly, dial 08460 or 0605. The dialing algorithm will be the same as in the previous case.

Call from another number

To contact the support of MTS, you can call from the phone of a cellular operator of another network, as well as from any city phone. For such cases, there is a number 8 800 250 0890. Calls are free.

Step-by-step instruction:

• Dial the indicated numbers;
• You can wait for the voice connection after listening to the announcements, or press 2 and 0;
• You will be asked to agree or refuse to evaluate the work of the company;
• Wait for the manager's response.

A long number can be dialed only from alternative sources of communication, only short support numbers are available to subscribers of mobile telecommunication systems.

For communication in roaming

Roaming in Russia assumes service using the same numbers as in your region, i.e. 0890 and 8 800 250 0890.

While abroad, you can contact with the help at the following contacts: +7 495 766 01 66 ... You should definitely dial from +7. If you are an MTS client, the call fee will not be charged.



How to call from Crimea

On the territory of Crimea, the same forms of communication operate as throughout Russia: 0890 and 8800 250 0890.

If you have a Ukrainian SIM card, then you are in roaming and you should call using Ukrainian contacts, but you will have to pay for the connection. Your numbers are as follows: +38 050 508 1111 or 111.

How else can you contact

To leave a message to the support service, you can fill out the form in your personal account. There you will have an online chat with a manager.

The contact center will be able to advise you on any issue related to the mobile network. Will interpret incomprehensible information and provide technical support, help to connect new and disconnect old services. If you lose or lock your phone, also contact support.

Remember that the operator strives to make the life of users as simple as possible, so you can get any information on the company's website or in the application in your personal account. This way you will not be on the line for a long time waiting for an answer.

In addition, if there is an official store or service center nearby, any employee will be able to guide you in any incomprehensible communication situations in a matter of minutes.
Nevertheless, any owner of an MTS card must know the operator's number.

In connection with the expansion of the number of provided cellular services, network subscribers may have a number of maintenance questions. Since not all users can use the automatic menus on the site, the question of how to talk to a live operator of MTS is more and more often asked. After all, it is the support service consultant who will be able to give qualified reflections on all the subtleties of the services we offer.

4 ways to talk to an MTS operator

1. 08-90. A single short and free number for all the operator's clients in Russia, Belarus and Ukraine.
2. 8-800-250-08-90. A single federal and toll-free number for calls from other mobile operators and landlines.
3. + 7-495-766-01-66. Free international number for calls in roaming from any phone.
4. Alternative methods for communication.

Method I - How to contact a live operator of MTS

Multichannel support line only for calls from operator's mobile numbers:

• The initial dialing of the short number allows the subscriber to be connected to the automatic voice support menu;

Method II - How to talk to a live operator of MTS

The multichannel support line works for the operator's subscribers, as well as users of other cellular networks and landline calls:

• The initial dialing of the federal number allows you to connect the subscriber to the automatic voice menu of support;
• The voice menu can help solve the most popular questions and inform the subscriber about the services;
• To control in the electronic voice menu, the subscriber should select the appropriate menu keys by phone at the prompts of the system;
• To directly contact the consultant, the subscriber should press the "0" key and wait for a connection on the line;
• The subscriber's waiting time can be up to half an hour, since simultaneously with your call, the support service receives requests from other users;
• Waiting subscribers are served on a live queue basis as workers become free.

Method III - How to talk to an MTS operator

The multichannel international support line works for the operator's subscribers, as well as for users of other cellular networks and landline calls while in roaming:

• The subscriber's waiting time can be up to half an hour, since simultaneously with your call, the support service receives requests from other users;
• Waiting subscribers are served on a live queue basis as workers become free.

Method IV - How to connect with an MTS operator

There are several alternative methods of obtaining support from company employees:

1. Menu of the subscriber's personal account "My MTS". Leave a request for service and your contact information so that the consultant will contact you as soon as possible.
2. Section "Support" on the operator's website. Leave details of the problem and your contacts for a response from the service.
3. Email. You can also send a service question to the company's official e-mail box and the staff will answer you within 24 hours.
4. You can get help in the official MTS communities on social networks: